Privacy Policy and Terms & Conditions

Here is the updated Privacy Policy and Terms & Conditions for UrbanLayerLens (عدسات أوربان لاير), tailored to align with Kuwaiti laws and regulations:


Privacy Policy

(Last Updated: 06-03-2025)

1. Introduction

Welcome to UrbanLayerLens ("we," "our," or "us"). We are committed to safeguarding your privacy and ensuring the protection of your personal data in compliance with Kuwait's Electronic Transactions Law No. 20 of 2014 and the Consumer Protection Law No. 39 of 2014. This Privacy Policy outlines how we collect, use, and protect your information when you use our website or purchase our contact lenses.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and shipping address.
  • Payment Information: Payment details processed securely through third-party payment providers.
  • Order Information: Order history and preferences.
  • Technical Data: Website usage data collected through cookies and analytics tools.

3. How We Use Your Information

Your data may be used for the following purposes:

  • Order Processing: To process and deliver your orders.
  • Customer Support: To provide customer support and address inquiries.
  • Marketing: To send promotional offers, only if you have opted in.
  • Improvement of Services: To enhance our website and services.

4. Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Service Providers: Payment gateways and shipping providers for secure transactions and order fulfillment.
  • Legal Authorities: If required by law, in compliance with Kuwaiti regulations.

5. Data Security

We implement appropriate security measures to protect your personal data. However, no online transmission is entirely secure. In compliance with Kuwait's Cybercrime Law No. 63 of 2015, we strive to protect your data from unauthorized access.

6. Your Rights

Under Kuwaiti law, you have the right to:

  • Access and Update: Request access to or update your personal data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out: Opt-out of marketing communications.

7. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Please review it regularly for any changes.

9. Contact Us

If you have any questions, please contact us at:
? [email protected]


Terms and Conditions

(Last Updated: [Insert Date])

1. Introduction

By using our website and purchasing our contact lenses, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old or have parental consent to make a purchase.

3. Product Information & Availability

  • *Accuracy: We strive to provide accurate product descriptions and images; however, slight variations may occu.
  • *Availability: Product availability is subject to change without notic.

4. Orders & Payments

  • *Pricing: All prices are in Kuwaiti Dinar (KWD) and include applicable taxe.
  • *Payment Methods: We accept various payment methods, including credit/debit cards and KNET, in compliance with Kuwait's Electronic Transactions Law No. 20 of 201.
  • *Order Confirmation: Orders are confirmed only upon payment completio.

5. Shipping & Delivery

  • *Delivery Times: Estimated delivery times vary by location within Kuwai.
  • *Delays: We are not responsible for delays caused by third-party courier.
  • *Customer Responsibility: Customers must provide accurate shipping detail.

6. Returns & Refunds

  • *Policy: Due to hygiene reasons, we do not accept returns or exchanges unless the product is defective, in accordance with Kuwait's Consumer Protection Law No. 39 of 201.
  • *Procedure: If you receive a damaged or incorrect product, contact us within 48 hours of deliver.

7. Medical Disclaimer

  • *Prescription Requirement: Contact lenses are medical devices and should be used as per an eye care professional’s prescriptio.
  • *Liability: We are not responsible for any misuse or complications arising from improper lens us.

8. Limitation of Liability

We are not liable for:

  • *Damages: Any direct or indirect damages arising from product us.
  • *Force Majeure: Delays or failures due to unforeseen circumstances (e.g., natural disasters, strikes.

9. Governing Law

These Terms are governed by the laws of the State of Kuwait.

10. Changes to Terms

We may update these Terms from time to time. Continued use of our website constitutes acceptance of the revised Terms.

11. Contact Us

For any inquiries, please reach out to us at:
? [email protected]